Returns & Refunds
This Returns and Refunds page explains the general approach used for digital website services offered through basantjnawali.com.np.
Nature of Services
The website primarily offers digital services such as web development, design, consultation, and related work. Because these are custom digital services, traditional physical returns usually do not apply.
Refund Eligibility
- Refunds may be considered if a project is canceled before substantial work has started.
- If work has already started, any refund may be partial and based on the completed portion of the project.
- Advance payments for completed milestones or delivered work are generally non-refundable.
Client Review Process
Clients are encouraged to review requirements, project scope, and milestone details carefully before confirming payment. Revisions should be discussed within the agreed project scope.
Requesting a Refund Review
Any refund request should be submitted in writing with the project name, payment details, and the reason for the request so it can be reviewed fairly.
Contact
For billing or refund questions, email jnawalibasant@gmail.com or call +977-9849332774.